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Booking Guide
Booking Process
1. All booking form will immediately reply to you as requested and will offer an alternative hotel in case of the requested hotel is not available
2. All bookings are on pre-payment basis, to guarantee your availability and spot. (For Tour & Transfer)
3. We require the payment in advance to secure your booking before you check in (For Hotel)
4. All major credit cards are accepted and payment can be made through our secure online payment form. After the credit card is verified, you will receive the voucher (Tour, hotel, transfer or other services) via e-mail. We do not charged extra on your card, all rates are nett, quoted in Thai Baht (THB) (incl. government tax and VAT).
Note: We currently accepted only VISA & MASTER card.
5. Once the booking is confirmed, the cancellation policy will be applied
Changing and Canceling Policy
If you cancel the reservation :

Hotel booking policy
More than 7 days preceding your check-in date : you pay 15USD
( banking fee + administration fee )
7 days or Less preceding your check-in date : you pay 1 nights room charge
If your booking was for only 1 night then the full amount will be charged.

Any policies dictated by the hotel will always supersede those stated here. In such case our Customer Service Agents will of course inform you clearly and completely. Otherwise it will follow the cancellation policy.

Any Amendment will be charged for 10 % of the difference, in case the new amount is lower.

 

Tour & Transfer booking policy

+30 Days before trip commencement There is 7% banking and handling fees
15 - 30 days 70% will be refunded
7 - 14 days 50% will be refunded
Less than 7 days no refund
Please note that refunds will be made in the form of a credit to your card account. All credit card refunds will be processed in a timely manner. The refunds process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 25-30 working days for the proceeds to arrive in your account.
Payment Channel
1.Online Credit Card Charge
After the booking is confirmed you will received the Web Link for making credit card payment. It is a secured payment through Bangkok Bank Co.,Ltd Gateway.
2.Bank Transfer

Account Details will be informed through email. Please note that All bank fees must be paid by your own responsibility, please kindly acknowledge transferring the full amount without deduction for any external surcharges.
After payment, please send us the copy of your bank transfer slip by the following choices
-scan and email to info@greatsiamtravel.com
-Fax to 66-2-611-2146
-call our agent to acknowledge this payment
-Use contact us form. Please state estimated time of money transfer and the total amount transfer including your name, contact number or other useful information.

3.Cash Payment:
Cash Payment is accepted case by case only. In general, we accepted cash only when the guest is already checked in to the hotel in Bangkok.

Copyright © 2009 www.greatsiamtravel.com All right reserved.
342/14 Phayathai Rd., Ratchadhevee District, Bangkok, Thailand 10400 E-mail: info@greatsiamtravel.com
Tel: 02-2153441, 02-6112130 Mobile Phone: 084-1477766, 089-215-1943 Fax: 02-6112146